Frequently Asked Questions
Everything you need to know about your PiPi Tea experience.
Where does PiPi Tea source its ingredients?
We source our premium tea leaves directly from sustainable, high-altitude estates in Fujian and Taiwan, ensuring only the freshest harvests reach your cup.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your tea leaves our warehouse.
What is your return policy for food items?
Due to the perishable nature of tea, we cannot accept returns on opened products. However, if your order arrived damaged or incorrect, please contact us within 7 days for a full replacement or refund.
Are your tea bags biodegradable?
Yes! Our pyramid tea bags are made from plant-based, plastic-free materials that are fully compostable, so you can enjoy your brew sustainably.
Do you offer wholesale pricing for cafes or restaurants?
We certainly do. Please reach out to our partnership team via the 'Wholesale' link in our footer to receive our current bulk catalog and pricing tiers.
How should I store my tea to keep it fresh?
We recommend storing your tea in a cool, dark, and dry place. Keep the original airtight packaging sealed tightly to protect the delicate aromatic oils from light and moisture.